Emerald College is certified with the Private Training Institutions Branch (PTIB) of the British Columbia Ministry of Advanced Education and Skills Training.

Before you enroll at a certified private training institution, you should be aware of your rights and responsibilities.

You have the right to be treated fairly and respectfully by the institution.

You have the right to a student enrolment contract that includes the following information:

  • amount of tuition and any additional fee for your program
  • refund policy
  • if your program includes a work experience, the requirements to participate in the work experience and the geographic area where it will be provided
  • whether the program was approved by PTIB or does not require approval.

Make sure you read the contract before signing.  The institution must provide you with a signed copy.

You have the right to access the institution’s dispute resolution process and to be protected against retaliation for making a complaint.

You have the right to make a claim to PTIB for a tuition refund if:

  • your institution ceased to hold a certificate before you completed an approved program
  • you were misled about a significant aspect of your approved program.

You must file the claim within one year of completing, being dismissed or withdrawing from your program.

For more information about PTIB and how to be an informed student, go to: http://www.privatetraininginstitutions.gov.bc.ca/students/be-an-informed-student.

Emerald College is committed to providing accurate information and guidance to prospective students to ensure they make informed decisions about their program of study. Emerald College’s admission criteria is well publicized and applied consistently. Entry assessment tools and admission requirements ensure students have the required language competencies, and the basic knowledge, skills and abilities to achieve program outcomes. The admission requirements can’t be waived by either the student or Emerald College.

Students are hereby advised to check the following policies before making application to the college through website/portal/soft copy or request specifically if needed hard copy

  • Tuition and Refund Policy
  • Dispute Resolution
  • Grade Appeal Policy
  • Student Rights Statement
  • Withdrawal Policy
  • Dismissal Policy
  • Attendance Policy
  • Respectful and Fair Treatment of students
  • Program Outline (would be part of contract as applicable)
  • Language Proficiency Assessment Policy (if applicable)

 

Procedure for Students

The admission process begins when prospective students contact our school expressing an interest in one of our approved offered programs.

The initial response to the prospective students emails or telephone call/ other means will be conducted by our office administrator. They will obtain the student’s name and contact information and determine exactly what the student is seeking to achieve as well as the time frame. After this has been determined, student would be accessed and advised on the selected program by staff.

Admission Officer/Admin will explain the entire process for enrollment in a specific chronological order for the course applied for. Initial concerns will be addressed i.e., course availability, contract and payment procedures, students’ obligations, and start and finish dates.

With standardization of Emerald College’s Admissions Policy, each potential student will receive the same service, information, and treatment.

Policy

Students need to pay any outstanding dues as per contract in timely manner. Otherwise, student may be dismissed for not honoring the contractual agreement. Any exception for timings would be on discretion of management

Tuitions and Other Fees*

Particulars Total Fees
Hairdressing 1290 hour $15,420
Application Fees $250.00/$500 (as applicable)
Administration Fees- $100.00
Withdrawal Administration Fees – Domestic $200.00
Exam Reattempt Fees Written $50.00 (within 5 days of previous attempt)
Exam Reattempt Fees Practical $300.00 (within 14 days of previous attempt)
Transcript (Duplicate or before completion of semester) $50.00
Transcript to other college(Direct email/mail) $50.00
Document Retrieval Fee $5.00 per page (maximum $100.00)
   
   
   

 

* Fees listed above are illustrative fees, college reserve the right to offer discount or waive off any fees.

Emerald College provides training in hairdressing, trade program and vocational programs and is committed to provide quality training. During program duration, if a student decides to withdraw from a program, he/she must provide filled Withdrawn Form along with related supporting documents to the Emerald College. All withdrawal requests must be in writing. Emerald College may accept withdrawal intimation through email in exceptional circumstances. All refund requests are calculated according to Emerald College’s Refund Policy and the date on which the written notice of withdrawal i.e., withdrawal form/email is received will be used to determine any refund owing.

Procedure:

  1. A letter/email should be submitted to the coordinator- Student Service Team from the student detailing the intention of withdrawal and highlighting the reasons behind making the decision along with original payment proof.
  2. Student should not attend any class scheduled after giving the notice of withdrawal.
  3. A meeting is setup with the Campus Manager/SEA if applicable to discuss the withdrawal decision.
  4. In case student attend the classes after providing withdrawal notice it would be considered student intent to cancel the notice and continue the program at Emerald College.
  5. The institution will provide a written notice confirming the withdrawal from the school and provide details about the refund as per the refund policy if any refund is due.
  6. The student may cancel the withdrawal request by making another written request expressing the intent to cancel the previous request.
  7. In case of withdrawal notice sent by email it should be marked to info@Emeraldcollege.ca

All the students of Emerald College are expected to attend every class of every course for which they are registered.  Each class meeting has its own dynamics and provides a unique opportunity for learning.  While acknowledging the critical importance of class attendance, the institution also recognizes that there are times when absence from class is unavoidable. Keeping in view some unavoidable circumstances, the students is required to meet the minimum 90% attendance in all the program other than ITA approved (please refer ITA approved program outline for such program)

 

The absence from Emerald College for reasons of religious holiday, serious illness, death in the student’s family with the appropriate documentation, excused absences, and students may be given an opportunity to make up for their missed lesson. However, failing to meet minimum attendance requirement would be dealt as per “Dismissal – non-attendance” policy. The Senior Educational Administrator/ Instructor is under no obligation to allow make-up work for unexcused/excused absences.  In cases where unusual circumstances cause a student to miss a significant amount of class time for reasons beyond the student’s control, the student should confer with the Senior Educational Administrator/ Instructor to ascertain if it is feasible to complete the missed work.

Students who miss 10% or less program hours may enter a contract extension to complete program hours. Fees of $40.00 per program hour will apply as indicated under the contract extension.

 

Students can request/report status of attendance in written Instructor or SEA or by email to info@Emeraldcollege.ca to get /update information. Emerald College will do every possible thing to make this best educational experience for students.

 

Any issues raised based on attendance will be dealt as per dispute resolution policy of Emerald College.

Circumstances when Refund Payable  Amount of Refund
Before program start date, institution receives a notice of withdrawal (applies to all students)
  • No later than seven days after student signed the enrolment contract, and
  • Before the program start date.
100% tuition and all related fees, other than application fee. Related fees include: administrative fees, application fees, assessment fees, and fees charged for textbooks or other course materials.
  • At least 30 days before the later of:
  1. The program start date in the most recent Letter of Acceptance (international students)
  2. The program start date in the enrolment contract.

Institution may retain up to 10% of tuition, to a maximum of $1,000.

Institution must refund fees paid for course materials if not provided to the student.

  • More than seven days after the student and institution signed the enrolment contract, and
  • Less than 30 days before the later of:
  1. The program start date in the most recent Letter of Acceptance (international students)
  2. The program start date in the enrolment contract.

Institution may retain up to 20% of tuition, to a maximum of $1,300.

Institution must refund fees paid for course materials if not provided to the student.

After program start date, institution provides a notice of dismissal or receives a notice of withdrawal (applies to all students, except those enrolled in a program delivered solely by distance education)
  • After the program start date, and up to and including 10% of instruction hours have been provided.

Institution may retain up to 30% of tuition.

Institution must refund fees paid for course materials if not provided to the student.

  • After the program start date, and after more than 10%, but before 30% of instruction hours, have been provided.

Institution may retain up to 50% of tuition.

Institution must refund fees paid for course materials if not provided to the student.

Student does not attend program – “no-show” (applies to all students except those enrolled in a program delivered solely by distance education):
  • Student does not attend the first 30% of the program.

Institution may retain up to 50% of the tuition.

Institution must refund fees paid for course materials if not provided to the student.

Institution receives a refusal of study permit (applies to international students requiring a study permit):
  • Before 30% of instruction hours would have been provided, had the student started the program on the later of the following:
  1. The program start date in the most recent Letter of Acceptance
  2. The program start date in the enrolment contract
  • Student has not requested additional Letter(s) of Acceptance.
100% tuition and all related fees, other than application fee.
After the program start date, student withdraws or is dismissed (applies to students enrolled in a program delivered solely by distance education):
  • Student completed up to 30% of the program.

Institution may retain up to 30% of the tuition.

Institution must refund fees paid for course materials if not provided to the student.

  • Student completed more than 30% but less than 50% of the program (based on evaluation provided to student).

Institution may retain up to 50% of the tuition.

Institution must refund fees paid for course materials if not provided to the student.

Student enrolled in a program without having met the admission requirements for the program
  • If the student did not misrepresent the student’s knowledge or skills when applying for admission and the registrar orders the institution to refund tuition and fees.
100% tuition and all related fees, including application fees
Institution does not provide a work experience
  • The institution fails to provide the work experience within 30 days of the contract end date, unless the registrar determines the institution was prevented from doing so by circumstances beyond its control.
100% tuition and all related fees, other than application fees

Institution must pay the tuition or fee refund within 30 days after receiving notice of withdrawal or refusal of study permit; providing a notice of dismissal, or the date on which the first 30% of the hours of instruction are provided (no-show).

Students are expected to adhere to the behavior as in any other academic institution setting while completing a program of study at Emerald College. If necessary, students should request clarification from the Campus Manager, Director or Senior Educational Administrator. “Student” means a person who is presently enrolled at Emerald College.

Students who are not acting as per expected behavior will be subject to the procedures and discipline outlined below, which may include immediate dismissal from the institution.

Dismissal Procedure for Misconduct:

  1. All concerns relating to student misconduct shall be directed to the Director or Campus Manager or Senior Educational Administrator. Concerns may be brought by staff, students or the public.
  2. The Director and Campus Manager/Senior Educational Administrator will arrange to meet with the student to discuss the concern(s) within five (5) school days of receiving the complaint. If the alleged conduct is of such a serious nature that an immediate dismissal may be warranted, the Director and Campus Manager/ Senior Educational Administrator will meet with the student as soon as is reasonably possible.
  3. Following the meeting with the student, the Director and Senior Educational Administrator will investigate and determine whether the concerns are substantiated.
  4. Any necessary inquiries or investigations shall be completed within five (5) school days of the initial meeting with the student.
  5. The Director and Senior Educational Administrator will meet with the student and do one of the following:
    1. Determine that the concern(s) were unsubstantiated.
    2. Determine that the concern(s) were substantiated, in whole or in part, and either:
    3. Give the student a warning setting out the consequences of further misconduct.
    4. Set a probationary period with appropriate conditions; or
    5. Recommend that the student be dismissed from the Emerald College.
    6. The Director and Senior Educational Administrator will prepare a written summary of the determination. A copy shall be given to the student, and the original will be placed in the student file.
  6. If the student is issued a warning or placed on probation, the Director and Senior Educational Administrator and the student will all sign the written warning or probationary conditions, and the student will be given a copy. The original document will be placed in the student’s file.
  7. If the determination of the Director and Senior Educational Administrator is to dismiss the student, then the Director and Senior Educational Administrator will deliver to the student a letter of dismissal and a calculation of refund due or tuition owing.
  8. If a refund is due to the student, Emerald College will ensure that a refund is forwarded to the student within thirty (30) days of the dismissal.
  9. If the student owes tuition or other fees to the institution Emerald College may undertake the collection of the amount owing.

Dismissal Procedure for Academic and Non-Academic Reasons

Dismissal for Academic and/or practical performance Reasons

Students will normally be put on probation and given opportunity to improve their academic and/or practical performance. Emerald College will try its best to provide any possible resource to help students in this case. However, if students fail to make adequate academic progress according to the timelines and requirements set for their chosen program, he/she/they may be dismissed. When a student is dismissed, the academic record will indicate “Incomplete/Dismissed”.

A student in any program who is dismissed will not be eligible to apply for readmission to the institute for at least one year. After one year, students who have been dismissed from a program may be admitted to the same program provided they meet all admission requirements in effect for that program at the time they apply. Such applications must be accompanied by a statement from the Campus Manager/Senior Educational Administrator who recommended the dismissal outlining the reasons for which the student was dismissed. Compelling evidence must be presented that a more successful outcome is likely if the student is to be readmitted.

All cases for readmission must be reviewed and approved by the Campus Manager/Director and/or Senior Educational Administrator. Students dismissed from a program more than once are not eligible to be considered for admission.

The academic record will indicate “Dismissed- Academic reason”.

Dismissed – Failure to Attend

A student who fails to register and/or becomes absent without leave from their program for 10% of the total program hours consecutively, he/she/they may be dismissed from the program. The academic record will indicate “Dismissed”.

The institute must first make reasonable attempts to contact the student by e-mail, telephone and/or regular mail. If there is no response after repeated attempts, the Campus Manager/Senior Educational Administrator may recommend that the student be dismissed. The Campus Manager/Senior Educational Administrator must discuss case of dismissal and compelling reasons behind such dismissal, notes of meetings should be recorded for future reference.

The academic record will indicate “Dismissed”.

A student would be assessed till the date of formal dismissal/withdrawal procedures and may be liable to pay any outstanding fees up to that date if not paid earlier

Dismissed – for Non-academic Reasons

Emerald College reserves the right to dismiss as student from the program due to non-payment of any outstanding fees as per contract. Dismissal for non-academic reasons would not prevent the student from immediately applying for entry into the program again.

The academic record will indicate “Dismissed-Non Academic Reason”.

Procedure

The following outlines entry requirements for international students intending to undertake study at Emerald College.

Academic Requirements:

To satisfy the academic admissions requirements for admission to a course, applicants must meet at least one of the following entry requirements:

• Successful completion of Year 12 or equivalent;
• IELTS band score of 6 or above or in House English Test.
• Satisfactorily completing ELICOS at Pre-Intermediate level or
• Completed secondary studies in your home country equivalent to an Canadian Year 12 qualification from an English – language speaking country
• In addition, all students must be 18 years of age or over at the time that they commence the course for which they have applied.

Additional Enrolment Requirement:

In addition to the enrolment requirements stipulated above, the following additional requirements which applicants are required to meet in order to verify their identity and demonstrate their capacity for success in the course. These may include, but are not limited to:

• Identification document (Birth Certificate/Passport);
• International Students to provide a copy of their Student Visa prior to course commencement; (for onshore international students)
• English language assessment;

• Proof of health Insurance (for onshore international students)
• Attendance at interviews;

• Submission of supplementary information / forms.

Hairdressing All Programs

Preferred grade 12; 19 years of age or older; will accept students less than 19 years of age with parental consent; parental consent must be given by signing a Emerald College contract; provide current resume; provide essay (personal statement) as outlined in application; after providing evidence the student may sign an enrolment contract with the Emerald College Ltd.

Nail Technician

Eligible students must have successfully completed the Manicure/Pedicure program with Emerald College, or must have successfully completed an Esthetics program that included a Manicure and Pedicure component

Manicure/ Pedicure program

18 years of age or older; written parental consent if under the age of 18; Complete admission form including questionnaire; Submit resume and personal statement; Complete successful interview with Head Instructor of Emerald College Ltd.

Application

Online:Applications for admission to a course shall be made online and lodged in the manner prescribed on the website or application form.

In Person:Student Can come and make application in peronson Campus.

Registered Education Agents:The prospective students to complete and sign application form in person or online and provide copies of the documents mentioned in “academic and additional requirements”.

Assessment of Applications and Verification of Evidence

All applications will be assessed by a qualified Admissions Staff member. Applicants who apply to undertake a course of study at Emerald College must submit documentary evidence that demonstrates they meet the published enrolment requirements (including English proficiency) of their chosen course. An original document should be presented to a nominated Emerald College staff member or agent, or a certified copy of documentation must be provided within the stipulated time period. Qualifications submitted in a language other than English must be accompanied by a certified official translation. Where there is any doubt about the authenticity of any documentation provided, the Admissions Staff member may correspond with the issuer of the document and make relevant enquiries.

All applications and their assessment will be validated by the Enrolment Officer.

Procedures for assessing an applicant’s qualifications, experience and English language proficiency

• Completed Application form and documentation are received:
• Completed Application form for Admission
• Acknowledgement by student that all entry requirements are met.
• Copy of passport details (for international students).
• Copy of English language test/evidence English language proficiency
• Copy of academic transcripts
• Copy of Health Insurance for International Student (If student is onshore)

Admissions Staff Initial assessment

• Create application file
• Check documentation is complete
• Request any documentation outstanding from applicant

When application is deemed complete

• Assess application against admissions requirements
• Assess English proficiency (if applicable)
• Check student is 18 years or older
• Verify documentation where appropriate
• Arrange interview (if required)

Outcome of Application (Approved)

• Issue Offer Letter

Emerald College may make unconditional or conditional offers as appropriate. Acceptance of an offer of a place shall be taken to constitute acceptance by the applicant of all published regulations of Emerald college.

Letter of Acceptance

• Emerald College will confirm enrolment of the student when all the following conditions have been met:
• The student accepts the offer, returns the signed Acceptance Agreement form to Emerald College
• Student has paid the minimum balance payable as indicated on the Letter of Offer, and Emerald College has confirmed receipt of this amount.
Upon fulfilment of the above conditions, Emerald College shall issue an Letter of Acceptance, which is the official document confirming the student’s enrolment into Emerald College for the nominated course of study.

Outcome of Application (Non-approved)

• Advise applicant of outcome of application.

  1. Emerald College is committed to the prevention of and appropriate response to sexual misconduct.
  2. Sexual misconduct refers to a spectrum of non-consensual sexual contact and behavior including the following:
    • sexual assault;
    • sexual exploitation;
    • sexual harassment;
    • stalking;
    • indecent exposure;
    • voyeurism;
    • the distribution of a sexually explicit photograph or video of a person to one or more persons other than the person in the photograph or video without the consent of the person in the photograph or video and with the intent to distress the person in the photograph or video;
    • the attempt to commit an act of sexual misconduct; and
    • the threat to commit an act of sexual misconduct.
  3. A Complaint of sexual misconduct is different than a Report of sexual misconduct. A person may choose to disclose or complain of sexual misconduct without making a formal report. A Report is a formal notification of an incident of sexual misconduct to someone at the institution accompanied by a request for action.
  4. A student making a Complaint will be provided with resolution options and, if appropriate, accommodation, and will not be required or pressured to make a Report.

Procedure

  1. The process for making a Complaint about sexual misconduct involving a student is as follows:
  • [Student/staff must make written complaint by emailing to complaints@Emeraldcollege.ca
  • Compliant must include date of incident, person involved and/or any witness if applicable
  1. The process for responding to a Complaint of sexual misconduct involving a student is as follows:
  • Any complaint received will be acknowledged within 2 working days and a response will be provided within 5 working days by Senior Educational Administrator or Director.
  • All person involved in complaint will be notified in written and a meeting is set up with each party.
  • A report is created for each party with their concerns.
  1. The process for making a Report of sexual misconduct involving a student is as follows:
  • A meeting is setup with each party (person who made complaint and person against whom complaint is filed) to discuss the matter separately.
  • A series of questions related to incident will be reported with accurate time and date of incident.
  • Any witness information will be noted if applicable.
  1. The process for responding to a Report of sexual misconduct involving a student is as follows:
  • Based on reports from meeting with each party, a conclusion is reached and it will be reported to each person involved.
  • If it is direct case of sexual harassment, person will be dismissed from school immediately and concerned law enforcement agency will be notified of all finding and reports.
  • If school authority is unable to reach a final conclusion, a mediator help will be taken and investigation will be carried out as required.
  • If complainant is not satisfied with mediator response, complainant will be notified about concerned law enforcement agency nearby where he/she can file direct case.
  • Emerald College will do its best to resolve it ASAP but if required student can file complaint to concerned law enforcement agency.
  1. It is contrary to this policy for an institution to retaliate, engage in reprisals or threaten to retaliate in relation to a Complaint or a Report.
  2. Any processes undertaken pursuant to this policy will be based on the principles of administrative fairness. All parties involved will be treated with dignity and respect.
  3. All information related to a Complaint or Report is confidential and will not be shared without the written consent of the parties, subject to the following exceptions:
  • If an individual is at imminent risk of severe or life-threatening self-harm.
  • If an individual is at imminent risk of harming another.
  • There are reasonable grounds to believe that others in the institutional community may be at significant risk of harm based on the information provided.
  • Where reporting is required by law.
  • Where it is necessary to ensure procedural fairness in an investigation or other response to a Complaint or Report.

 

This institution is certified by the Private Training Institutions Branch (PTIB). Certified institutions must comply with regulatory requirements, including the requirement to have a Sexual Misconduct policy. For more information about PTIB, go to www.privatetraininginstitutions.gov.bc.ca.

  1. This policy governs complaints from students respecting Emerald College and any aspect of its operations.
  2. A student who makes or is otherwise involved in a complaint will not be subject to any form of retaliation by the institution at any time.

Procedure

The process by which the student complaint will be handled is as follows:

  • Student complaints must be made in writing.
  • When a concern arises, the student should first attempt to address the concern with the individual most directly involved. If the student is not satisfied with the outcome at this level, the student should put his/her concern in writing by emailing to complaints@Emeraldcollege.ca or to SEA/ Campus Manager.
  • The SEA/ Campus Manager will arrange to meet with the student to discuss the concern and desired resolution as soon as possible but within five (5) school days of receiving the student’s written concern.
  • Following the meeting with the student, the SEA/Assistant Campus Manager will conduct whatever enquiries and/or investigations are necessary and appropriate to determine whether the student’s concerns are substantiated in whole or in part. Those enquiries may involve further discussion(s) with the student either individually or with appropriate Emerald College personnel. All communications must be in writing.
  • The necessary enquiries and/or investigations shall be completed, and a response provided in writing to all involved as soon as possible but no later than 30 days following the receipt of the student’s written concerns.
  • If it is determined that the student’s concerns are not substantiated, the Institution will provide a written explanation of the decision and deny the complaint; or
  • If it is determined that the student’s concerns are substantiated in whole or in part, the Institution will propose a resolution.
  • The written reasons will advise a student, that if the student is dissatisfied with the determination, and has been misled by the institution regarding any significant aspect of that program, the student may file a complaint with the Private Training Institutions Branch (PTIB) (privatetraininginstitutions.gov.bc.ca). Complaints must be filed with PTIB within one year of the date a student completes, is dismissed from, or withdraws from the program.
  1. The student making the complaint may be represented by an agent or a lawyer.

Emerald College expect students to comply with code of conduct of institute and is committed to ensuring that its learning environment promotes the respectful and fair treatment of all students.

The policy applies to all Emerald College students who are currently enrolled students in all Programs and courses.

While on Emerald College premises or in the course of activities or events hosted by Emerald College the following activities are prohibited:

  • Bullying /assault / harassment/ discrimination, physical assault or other violent acts committed on or off campus against any student ,verbal abuse or threats

Concerns related to a student’s conduct shall be referred to the SEA or DIRECTOR to process in accordance with this Policy. All communication related to this will be in written and a copy will be placed in student file.

Procedure:

If under any circumstances, a prohibited activity occurs, the following outlines the process for addressing the activity:

  • All concerns relating to student misconduct shall be reported to the SEA or DIRECTOR. Concerns may be brought by staff, students or the public.
  • All reporting must be in writing.
  • The SEA will arrange to meet with the student to discuss the concern(s) within 5 school days of receiving the complaint. If the alleged conduct is of such a serious nature then an immediate dismissal may be warranted, the SEA will meet with the student as soon as practicable.
  • Following the meeting with the student, the SEA will conduct whatever further enquiry or investigation is necessary to determine whether the concerns are substantiated.
  • Any necessary inquiries or investigations shall be completed within 5 school days of the initial meeting with the student.
  • The SEA will meet with the student and do one of the following:
  1. Determine that the concern(s) were not substantiated;
  2. Determine that the concern(s) were substantiated, in whole or in part, and either:
  • Give the student a warning setting out the consequences of further misconduct;
  • Set a probationary period with appropriate conditions; or
  • Recommend that the student be dismissed from the Institution.
  • The SEA will prepare a written summary of the determination. A copy shall be given to the student and the original will be placed in the student file.
  • If the student is issued a warning or placed on probation, the SEA and the student both sign the written warning or probationary conditions and the student is given a copy. The original document is placed in the student’s file.
  • If SEA is absent, DIRECTOR will be the next person to whom this can be reported and the DIRECTOR will follow all procedures as listed above.
  • If the recommendation is to dismiss the student, the DIRECTOR of the school will meet with the student to dismiss him/her from study at the school. The DIRECTOR of the school will deliver a letter of dismissal to the student and a calculation of refund due or tuition owing, depending on the status of the student’s financial account with the school.
  • If a refund is due to the student, the DIRECTOR will ensure that a cheque is forwarded to the student within 30 days of the dismissal.
  • If the student owes tuition or other fees to the school, the DIRECTOR will undertake the collection of the amount owing.
  • All records will be kept in student file, all concerned staff and instructors would be notified.
  • Emerald College will do its best to resolve any issue, but if required complaint can be filed to concerned law enforcement agency nearby.

Emerald College provides an opportunity for students to appeal for grades and all matters related to grades appeal are dealt in a fair, reasonable, and equitable manner.

The policy applies to all Emerald College students who are currently enrolled to the submission of their concern to the Director and Senior Educational Administrator.

Procedure for Grade Appeal:

  1. If a student is dissatisfied with a grade received and/or can provide evidence that a higher grade is warranted, he/she should discuss with his/her instructor within 14 days of the declaration of result. The instructor will reconsider the grade and, if warranted, assign a different grade.
  2. All request for grade appeal must be in writing.
  3. If the student is not satisfied with the outcome of his/her appeal to the instructor, he/she should submit a written appeal to the Senior Educational Administrator using Grades Appeal form within next 7 days after receiving reply from the instructor.
  4. The Senior Educational Administrator will obtain a copy of the assignment/test in question from the instructor and will have other instructor/instructors re-assess the test.
  5. If the student achieves a higher grade on re-assessment, the higher grade will be assigned to the student. If the student achieves a lower grade on re-assessment, the original grade will be retained.
  6. The grade will be considered final and cannot be appealed.
  7. The decisions on the grade appeal will be provided to students within thirty (30) school days of Emerald College’s receipt of the written appeal.
  8. If a student fails exam, they may allow to do a rewrite subject to Instructor/SEA approval. The rewrite must occur within 14 days of having failed an exam. Student will be required to pay an administrative fee of $50. If the student achieves a higher grade on rewrite, the higher grade will be assigned to the student. If the student achieves a lower grade on rewrite, the original grade will be retained on record and transcript.
  9. If a student fails the practical exam, they will be allowed opportunity for a second practical assessment. The Practical Examination must occur withing 14 days of having failed the first practical exam. Practical exam fee of $300.00 will apply.